AZIOT Warranty, Returns and Replacement: How It Works

This guide explains how AZIOT warranty and replacements work so a genuine issue gets sorted quickly.

1. Register your warranty

Register your product on the warranty registration page with your invoice. Keep your invoice/order details safe — they’re needed for any claim.

2. Try quick troubleshooting first

Many “faulty” devices are fixed in minutes — a power reset, a wiring check, or a factory reset. This saves you the shipping time of a service.

3. Raise a service / replacement request

1. Contact support with your invoice and a short video of the issue — the video lets our team inspect the relay/behaviour and often speeds up approval.
2. If inspection confirms a fault, we’ll guide you through sending the device in (RMA) or arranging a pickup.
3. Serviceable units are repaired and returned; if a unit isn’t serviceable, our team advises on replacement.

Bought on Amazon or Flipkart?

If you’re within the marketplace return window, a replacement through Amazon/Flipkart is often the fastest route. Outside that window, raise a warranty claim with us directly.

Good to know

• AZIOT products are sold online only (our website, Amazon, Flipkart) — there are no offline stores or walk-in service centres.
• Damage from incorrect wiring, overload, or physically tampered units may not be covered — see the warranty terms.
• Keep the device installed until support advises, unless there’s a safety issue (heating/burnt smell) — then power it off first.

Frequently asked questions

How do I claim warranty on an AZIOT product?

Register your product on the warranty page, then contact support with your invoice and a short video of the issue. If inspection confirms a fault, we’ll arrange a repair or replacement via RMA.

Do I need my invoice for a warranty claim?

Yes. Keep your invoice/order details — they’re required to validate the warranty. A short video of the issue also helps speed up inspection and approval.

Does AZIOT have offline service centres?

No. AZIOT is sold and serviced online only. Raise a claim through the warranty page or support, and we’ll arrange a pickup or guide you on sending the device in.

Still stuck? Our team can help. WhatsApp or call +91 88866 35918, email support@aziot.life, or use the contact page. For wiring, a quick video call is often the fastest fix.