If a channel works from the app but not the manual switch (or vice-versa), start with the manual-wire connections — this resolves most cases without any service.
1. Check the manual (M) wire connections
- Confirm each manual wire is connected to the correct channel by colour. Cross-wiring makes the wrong switch control the wrong output — or none.
- Peel a fresh tip on each manual wire and re-connect firmly — a poor contact or trapped insulation is the most common cause.
2. Power-reset & reconfigure
Switch the main MCB OFF for 10 seconds and ON. If needed, reset and reconfigure the device.
Don’t want to use the manual switch at all?
You can leave that channel’s manual (M) wire disconnected and control it only from the app — the device still works.
When it needs service
If the manual wires are correctly connected and there’s still no relay response from a channel after a power reset, that channel needs inspection. Record a short video, keep your invoice, and start a warranty claim. (If purchased on Amazon/Flipkart within the return window, a marketplace replacement may be fastest — our team will advise.)
Frequently asked questions
My AZIOT device works in the app but the manual switch does nothing.
Check the manual (M) wiring first: make sure each manual wire is on the correct channel by colour, peel a fresh tip and re-seat it, then power-reset from the main MCB. If a channel still gives no response, it needs inspection under warranty.
Can I use an AZIOT smart switch without the manual switches?
Yes. You can leave a channel’s manual (M) wire disconnected and control that output entirely from the app.
Still stuck? Our team can help. WhatsApp or call +91 88866 35918, email support@aziot.life, or use the contact page. For wiring, a quick video call is often the fastest fix.